Without any relevant information, it is not possible to efficiently manage and finance the company IT.
The IT services management (ITSM) represents a complex solution of support for the end users of IT services as well as management of processes securing the provision of required level of services.
The area of the ITSM solutions creates a basic prerequisite for the management of delivery of services provided by the IT departments. It covers the solutions from services delivery planning throughout the management of their level to the management of incidents, changes and configuration of IT components. It covers the following functions:
- Management of incidents
- Management of changes
- Management of configuration
- Management of the level of services provided
The basis is the central HelpDesk – it serves for the efficient solution of the problems with IT components, management of configuration, incidents, changes, problems and requirements. At the same time it provides much information which after an adequate processing provides a practical overview of the effectiveness of the services provided. It thus enables the provision of the IT services on the basis of the assessment of their level. The management thus obtains a tool for making the IT operation and maintenance much more effective. It puts emphasis on the maximization of the quality of services which IT provides to the company’s employees and its customers.
We implement the projects in the field of ITSM by means of our trained and certified specialists and suppliers of IT technologies:
- ITIL Foundation
- IBM Certified Deployment Professional
- Certified OTRS Consultant